This Privacy Policy explains how Linguistic Hub handles personal data in connection with its website, course inquiries, small-group language courses, online consultations, and related services.
We may collect contact details, identity and account information, course inquiry content, level screening responses, timetable preferences, enrolment records, attendance information, payment-related records, communication history, and technical data such as device and usage information when you use the website or online lesson services.
We receive personal data from you when you submit an inquiry, book a consultation, complete level screening, enrol, or communicate with us. We also collect data automatically from website interactions, booking activity, and online lesson use, and we may receive limited information from payment processing or service providers involved in operating the website and classes.
We may use essential cookies to support site security and core functions, preference cookies to remember basic settings, and analytics cookies to understand how visitors use the site. Where online lesson tools or booking features rely on cookies, they are used to maintain session continuity and service performance.
You can manage cookies through your browser controls and, where available, any on-site preference tools. Essential cookies may be required for basic site operation, while disabling other cookies may reduce convenience, remember settings less reliably, or affect booking and consultation features.
We use personal data to respond to inquiries, arrange level screening, match groups and timetables, confirm course terms, manage enrolment, deliver scheduled group lessons and guided practice, review progress, process payments, maintain records, operate the website, support online consultations, improve service quality, and meet legal or administrative obligations.
We may share personal data with payment processors, hosting providers, communication tools, booking and consultation service providers, and other operational partners that support website administration and course delivery. These parties are expected to use the data only for the services they provide to us and to handle it under appropriate confidentiality and security obligations.
We may disclose personal data to public authorities, courts, or other parties when required by applicable law, lawful request, or legal process. We may also share information where necessary to establish, exercise, or defend legal claims, or to protect the rights, safety, and security of our users, staff, and services.
Subject to legal limits, you may request access to your personal data, correction of inaccurate information, deletion where appropriate, restriction of certain processing, or an explanation of how we handle your data. We may need to verify your identity before acting on a request.
To make a privacy request, use the contact details in this policy and describe the data or action you are asking about. We will review the request, respond within a reasonable period, and explain if any part cannot be completed because of legal, contractual, or operational reasons.
We keep personal data only for as long as needed to manage inquiries, enrolment, lessons, records, payments, disputes, and legal compliance. When data is no longer required, we delete it or anonymize it within a reasonable period, unless a longer retention period is necessary under law or for legitimate business recordkeeping.
If we make material changes, we will update the policy on the website and may provide additional notice where appropriate. The revised version applies from the stated effective date.
